Editorial Feedback, Edit Requests, and Writer Grading Rubrics
Editors may submit feedback to Writers through the comment box within the CMS. The feedback will be sent via email to the Writer and will also be visible in the comment box on the Assignment window.
Editors are encouraged to provide feedback to Writers.
All feedback provided by editors must be:
- helpful and motivating
- not condescending and belittling
- professional and courteous
You will be asked to select the task for which you are requesting an edit. This will typically be “Article-Writing” which will send the assignment back to the Writer. You will then need to provide a comment on the edit request.
Editors should NOT request an edit if there are simple mistakes they can correct themselves. Editors should rarely request edits. If editors find that they regularly need to submit edit requests due to major issues, they should alert their project manager of the problem.
Editors should only request an edit if the writer:
- Didn’t follow explicit instructions specified in the style guide or individual article assignment
- Has an extraneous number of grammatical or formatting errors that will take longer than 3 minutes per 100 words for the editor to fix
- Turned in work that is of significantly poor quality
In an edit request, editors must give a detailed explanation of the unsatisfactory elements of the article and advise the writer on how to fix the issues.
Before you submit an edit request, make sure you have reviewed the entire article and provided all requested edits in one comment. You can also use this resource to format your edit requests/feedback.
Writers must incorporate the feedback into their assignment and resubmit the article within 24 hours. A failure to apply editorial feedback to an assignment and submit within the given time frame may result in a loss of writing privileges and nonpayment.
Writer Grading Rubrics
Editors may be required to submit a quick survey grading the Writer and the specific assignment.
These various surveys are used to collect better information about the quality of our Writer pool. We ask that you answer these questions honestly and as accurately as possible. There may be different surveys for various assignments, so read the questions carefully. In addition to you Editors reviewing the Writers they work with, our QA members will review our Editors based on how well they edited the content. These performance ratings are visible to everyone working on the assignment inside the Comments widget.
Writers should incorporate all feedback from Editors into their content. In the event that a Writer does not agree with the Editor’s comments, they should continue to follow the Editor’s instructions. Once the assignment is complete, the Writer may submit a formal complaint.
In the event that a Writer will not follow an Editor’s direction, the Editor should immediately notify their project manager with a detailed account of the event.
Most disputes between a Writer and Editor will be handled once the assignment is complete and a formal complaint has been filed.